Welcome

Natural Ingredients + Herbalist Formulated + Since 2011 + Made in Texas

Any & all content of Sage & Sweetgrass All Natural Soaps is for informational purposes only. This information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. These products are not intended to diagnose, treat, cure or prevent any diseases. Always consult your doctor if you are pregnant, lactating, or have any other health conditions before applying these products.

Most products are for external use only unless noted otherwise.

Gluten Allergy Info:

All of the herbs used in our Elderberry kits/infused honey/syrups are gluten free unless stated otherwise.

My herb supplier states that all of the herbs are gluten free except oat straw. All of the herbs are processed in a gluten free environment and all of the equipment is cleaned in between processing. The herbs/products are also stored separately from any that may contain gluten. They also conduct a strict allergy testing program.

We do use oats and corn meal in some of our natural soaps/facial cleansers, however we do thoroughly clean our facility in between soap making and other product manufacturing. We also store our herbs, dry ingredients separately.

Payments

PAYMENT METHODS:

Payment is accepted through Paypal, Etsy & direct pay via credit card. All payments must be received before orders are shipped this includes e-checks that may take longer to clear bank.

*For large orders such as wedding favors, larger volume orders, custom orders, etc, payment must be received in full before order is shipped.

Shipping

SHIPPING FEES/DISCOUNTS:

Shipping fees are based on the weight of your order and your delivery destination. Most items weighing under a pound can be shipped USPS first class, all others are shipped priority.

Combined shipping discounts may apply to your order especially if you are in Texas or are placing a large volume order. Please contact us prior to placing your order and we will offer you a shipping discount code or create a reserved listing.

***A partial refund may be given for shipping fees if your actual shipping charges were considerably less than what you were charged. I highly recommend contacting prior to ordering so I can check for combined shipping discounts, etc.



LOST/STOLEN/DAMAGED PACKAGES:

This shop is not responsible for lost, stolen, or damaged goods due to shipping services. Claims will have to be made with the shipping provider. All orders are shipped with tracking numbers if available.

All lost packages must be taken up with the USPS or other shipping carrier. It is also important to verify your shipping address when placing an order. If you can not find your package and the tracking number shows it was delivered, please contact your local post office or applicable shipping provider.

We are also not responsible for stolen or misplaced packages at your residence/house/office/apartment building. If you live in an apartment building or complex, please make arrangements so your order is delivered safely and not left out by the mail box.

If you package is damaged during transit, you must file a claim with the USPS or other shipping carrier. Please photograph damaged box, products and notify shipping carrier to make your claim.

PROCESSING/SHIPPING TIME:

All of my products are made in small batches to preserve the freshness & integrity of the product. Generally, most items ship are ready to ship within a day or two of receiving the order. In the event that a product may be out of stock, extra time may be required before your order is shipped and you will be notified accordingly.

We do our absolute best to ship within a timely manner, however, we can't guarantee shipping delays on the part of the courier won't occur especially during peak shopping seasons or weather related delays. We ship most all orders via USPS priority mail which generally takes 3-5 days depending on location and holiday season. Faster shipping can be arranged by contacting me prior to making order. *Some small parcels are shipped First Class however they usually arrive in 3-5 days too.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

ALL SALES ARE FINAL. My aim is to make feel good products from only the highest quality ingredients. If for some reason my products fall short of your expectations please let me know. Due to the nature of my products returns & exchanges aren't accepted however, I will do my very best to make it right with you. During the warmer months we ship many items with ice packs to prevent melting, however, it is the customer's responsibility to take package into a cooler space immediately upon arriving. Thank you.

Additional

We are more than happy to take custom orders for weddings, party favors, etc..just contact Teri at relaxlivelonger@gmail.com with details about request. We are also happy to work with qualifying merchants to re-sell our products.

Frequently Asked Questions

Wholesale availability

We do offer our products wholesale to eligible resellers. Please message or email us at relaxlivelonger@gmail.com with your request.

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